
In the beginning of 2007, I spent a month researching the best home All-In-One printer. I purposely chose a printer with an Ethernet connection that I could plug into my wireless router, so that all the computers within my house could print without the need for a main PC to be on. In February 2007, I made the fateful decision to purchase an HP Photosmart C5180. Having a long history with HP printers (932C, 722C ...), and never having a problem with any of them, I was expecting a workhorse that was built to last and not give me any headaches. Well I could not have been more wrong. This printer is a nightmare.
INK IS WATER SOLUBLE: To start with, one of the most irritating things about this printer is that the ink is water soluble so any drop of water on your printouts will result in a large smeared mess. A mere sweaty finger can ruin a page. My other HP printers don't have this problem. Also, if you run out of ink in any one of the six cartridges, the printer refuses to print anything. Consequently, if you run out of colored ink, you cannot print in black. What was HP thinking? A major pain! On more than one occasion, I had to run out to the store late at night to pick up an ink cartridge to finish a project.
POSSESSED: Additionally, the device is possessed. It routinely runs calibration or maintenance cycles on its own.
AMNESIA: The real nightmare started about eight months after I got the printer - when it forgot its IP address! The setup screen in the printer read 00.00.00.00 for its IP address. After four hours on the phone with HP's infinitely patient but totally useless technical support gurus, I convinced HP's tech what I knew all along: there was something wrong with the printer.
FIRST USED REPLACEMENT: As it was still under warranty, the tech guru promised to send me a rebuilt printer. A few weeks pass and my rebuilt printer arrives. As I open the box, to my surprise, the ink cartridges had leaked all over the printer. I was back on the phone with HP.
SECOND USED REPLACEMENT: Time passed and a second rebuilt printer was sent. I hooked up the printer and it appeared to work OK, at least until I tried to scan a document. I put in a number of calls to the tech support gurus. Based on the error codes, they believed that it was related to my Norton Antivirus software, but none could help. In frustration I converted to the USB connection. This required a main computer (the one connected to the printer by USB) to be on whenever I needed to print for any other computer. This was exactly what I wanted to avoid and the reason I got the new "Ethernet" printer. Well, at least I got my printer to scan documents.
NO IPOD: But not so fast; about a week after hooking up my "Ethernet" printer to my computers USB port, I tried to connect my iPOD and found out the computer could not recognized the iPOD. After reinstalling iTunes and my USB drivers and cursing the iPOD, I find out that if I shut off my printer everything works fine. After doing a little more investigating I find out the printer affects ANY device I plug into the USB port. In other words, I need to turn off my printer if I want to use my USB port for ANY other device (other than my mouse).
OUT OF WARRANTY: My printer is now out of warranty. I got barely six month of acceptable service from it. I spent hours trying to diagnose its problems by myself, and in concert with HP's tech service.
I am willing to spend a little more money for equipment that does not give me a hard time. HP was always one of those companies where I expected to spend a little more money for value, and in exchange I would get a worry free product. This is not the case anymore. Buy HP? No, No, No. I am saying good bye HP.Get more detail about HP Photosmart C5180 All-in-One Printer, Scanner, Copier (#Q8220A).
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